By accessing our website or purchasing our products, you accept these terms and conditions of use as well as all policies and notices mentioned herein.
These terms apply to all users of the website, including visitors, suppliers, and customers.
In accordance with the Australian Consumer Law (ACL), we acknowledge that nothing in these terms is intended to exclude or limit your rights as a consumer. You are entitled to:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will assess refund requests on a case-by-case basis while complying with Australian Consumer Law requirements:
For Australian consumers: Contact the Australian Competition and Consumer Commission (ACCC) or your state’s consumer protection authority.
For other consumers: Disputes are subject to Australian jurisdiction and the mediation services mentioned in our Legal Notice.
For any questions, please contact us.
Updated August 24, 2025
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